Shipping Policy
We ship most of our orders the same or next business day.
Our advertised domestic shipping fees are applicable to all lower 48 States only, excluding Alaska, Hawaii and all other U.S territories.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost, stolen or delayed as a result of address errors made by you, including missing or incorrect unit/apartment numbers. We are also not responsible for any shipments going to PO Boxes, including those covered by optional Dispatch Package Protection service we offer.
Most of our orders ship without signature required. It means the carrier (Post Office, FedEx or UPS) may leave the package at your address possibly unattended if you are not present to accept it, or they may elect to take it back and attempt re-delivery next business day, or even request that you pick it up from the local carrier station, likely the next business day. Your absence at the time of confirmed delivery also puts your package at risk of it being stolen, for which Carp Angler will not be responsible.
Returns & Refund Policy
If, for any reason, you are not completely satisfied with your purchase you have 30 calendar days, from the moment your order is marked as delivered by the shipping carrier, to notify us of your return request. You must request return authorization via our Live Chat located on the bottom of our website. Once received, your request will be reviewed and responded to promptly. Once return authorization is issued, your items must be returned to us, at your cost, as per our directions that will follow, within 10 calendar days.
All merchandise must be returned unused and in their original condition, including retail packaging and tags attached when applicable. Any returns containing items that were deemed used or not in their original condition will be possibly discarded to help maintain safe working environment for our employees.
All approved returns will be converted into store credit for future use, minus the shipping fee which is not refundable.
Order Cancellation Policy
Once placed, orders are automatically transmitted from the website to our warehouse for immediate picking, packing and transport preparation. While our Customer Service monitors emails and chat for order cancellation requests, we cannot guarantee your cancellation request will reach our warehouse staff in time before your order is processed. Even if an order has not been marked as shipped yet, we may be unable to cancel your order.
To request order cancellation please do so only via Live Chat located on our website and we will let you know if we are able to do so.
Items marked/described as non-returnable or custom-made items are non-refundable after they are ordered, even if they haven't shipped yet.
Orders Missing but Marked As Delivered
In the unlikely event that your order was marked as delivered, but you did not receive it, please report it to us strictly via Live Chat within 48 hours of reported delivery. Your prompt reporting will allow us to alert the carrier about the issue in a timely manner and affords the carrier the time to immediately investigate the issue, including interviewing the delivery driver, providing the best opportunity to recover the package. We designed our shipping process to keep you informed about the progress of your package/delivery. The tracking information provided to you at the time of shipping of your order allows you to monitor the delivery time of your order. We use the email you enter during checkout to inform you of those important order status updates. It is your responsibility to ensure you enter your email accurately and receive your order confirmation email immediately after your purchase, as well as any subsequent order status emails. Should you not receive the order confirmation email immediately after placing the order, contact us via Live Chat as that could indicate your email was entered incorrectly and must be changed by us. Likewise, should you not receive your shipment notification email containing tracking information within 3 business days of placing the order please contact us via Live Chat to avoid situations where your order could be delivered without your knowledge and possibly stolen. You also must adhere to these timelines in order for your (optional) Dispatch Package Protection to be honored.
Orders Delayed/Stuck In Transit
In the very unlikely event an order is missing/stuck in transit please report it to us via Live Chat after it has been in transit no less than 14 calendar days and we will contact the shipping carrier for assistance. In most cases carriers require that the package to be in transit at least 14 days before deeming it lost/missing and initiating internal search protocols. The search itself can take up to additional 3 weeks to be finalized at which point we will decide at our own discretion if the order will be refunded or re-shipped, provided the shipping address was entered accurately, including apartment/unit number if applicable. Returns of delayed, returnable items (no longer needed) are done at the buyer's expense.
Orders Returned Due To Incorrect/Incomplete Address
If your order is returned to us due to an incomplete or incorrect delivery address (including missing or incorrect apartment or unit number), you will be responsible for covering the actual shipping cost to re-ship the order back to you. This cost might differ from the shipping fee you initially paid. If you decide to have the order refunded, you will receive store credit minus the actual cost of the shipping we paid, which might differ from the shipping cost you paid and minus any additional shipping fees associated with the return of your order by the carrier.